The context
Operational and digital transformation · 2022–2023.
Improve processes that crossed company and departmental boundaries. The work called for a clear view of cost drivers, alignment between teams, and delivery of changes that could be measured in operating performance.
My contribution
- Led operational and digital transformation initiatives with a 14-person team.
- Used data analysis to define problems, identify opportunities, and develop solutions.
- Coordinated intercompany support-process redesign.
- Delivered improvements across product strategy, machine learning, and virtual-card processes.
The result
Achieved a 25% cost reduction through intercompany support-process redesign and delivered $1.2 million in annual savings through the combined product and process improvement initiatives.
Process improvementData analysisCross-functional deliveryDigital transformation